Policies & Ethics

Thank you for choosing The Body Rocks Massage & Spa! Please read the following.

COVID-19 PROTOCOL: 

Mask optional. Please do not come in if you have been exposed or have had covid-19 in the last 14 days prior to your appointment, if you have traveled extensively in the last 14 days prior to your appointment, or if you have any symptoms listed on the CDC website. if you feel you may be sick please respect our cancellation policy and reschedule your appointment in a timely manner. 

CANCELLATION POLICY:

Late fees may be applied on an individual basis, but will be applied for "No Show/No Call" appointments.

• 24 hour cancellation policy. If you need to cancel or reschedule, please call, text, or email by Midnight, the day before your appointment. 
• Same day cancellations are subject to a $50 fee. No-Show appointments will be charged. (Groupon's can be redeemed in place of fee.)
• Late arrivals will cut into session time. Please arrive 10min early.

My goal as a Professional Massage Therapist is to provide myself and my clients with a professional and safe environment. With 20+ years of experience, I work hard to meet any therapeutic needs my clients have. 

It's sad that I have to put this on here, but apparently I do. That being said, our services are 100% NON-sexual! Making sexual advances, or inappropriate conduct or conversation before, during, or after your massage are unacceptable. We respect our Massage Therapist and our clients by implementing a Zero Tolerance Policy. In the instance something were to happen, the session will be ended immediately, paid in full, and if needed further action will be taken. Please respect our profession and place of business.

• Please arrive 10-15min early to start on time.
• please remember to fill out your new client info form, in detail, in your email.
• For payment and gratuity we currently accept cash, credit card, Venmo, or Zelle. 
• Gratuity is optional, but if you are pleased with your session and would like to show it, our therapist are grateful. Industry standard gratuities are 20% on the original price session. Regardless of being private practice vs. franchise, a portion of the massage price applies towards the business & overhead costs, not just the massage itself. Gratuities are greatly appreciated as a thank you for a great service.
• We use organic coconut oil. It has no fragrance, it's not greasy, and won't stain cloths. We also offer massage lotion or cream. If you have allergies please let us know in advance.
• Must be 6 weeks post any surgery, including deliveries, and must be out of the first trimester for prenatal, to receive a massage.

Updated JUNE 2021. Please Read the Following:

• Groupon's are redeemable anytime. See hours of operation on the bottom of the 'Home Page.'
• Cancellation/No-Show policy applies. 
• Limited to new clients and one per person. Please see other specials and offers on the 'Wellness Packages' page and under 'Memberships' on the booking page.
• Promotional value expires 120 days after purchase. 
• Amount paid never expires. (Meaning the amount you paid is valid, but the promo is expired. The difference would be required at the time of  your appointment.)
• By Appointment Only. Please TEXT or Book Online. Feel free to see if Same Day appointments are available. 
• Located inside 5750 Rufe Snow Dr. Suite #170 NRH TX 76180. 
• Expired Groupons are still redeemable with an additional $35. (Instead of the full difference in price.)
• If you change your mind on the service, you may contact Groupon/Living Social to exchange or request a refund.

Now offering Memberships! Be consistent and stress free every month!